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Home » Privacy Policy | May 2024

Privacy Policy | May 2024

CLASS A ENERGY SOLUTIONS PTY LTD (trading as Class A Energy Solutions) is committed to protecting the privacy of its customers and safeguarding the information we collect. This privacy policy outlines our practices in compliance with the Commonwealth Privacy Act 1988 (including the Australian Privacy Principles) (“Privacy Act”). By providing your personal information to Class A Energy Solutions, either through our website, our staff, or otherwise, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy. If you do not consent to certain uses of your personal information, we may not be able to provide you with certain products or services. This policy is a public document and has been prepared in light of Australian Privacy Principle 1: Open and Transparent Management of Personal Information.

1.0 Collection

1.1 Class A Energy Solutions will only collect Personal Information where the information is necessary for us to perform one or more of our functions or activities. “Collect” means to gather, acquire, or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 We collect Personal Information primarily to supply customers with the products and services they have ordered. We also collect and use Personal Information for secondary purposes including (but not limited to):

  • Billing and account management
  • Business planning and product development
  • Providing information about promotions, as well as the products and services of other related organizations

1.3 Class A Energy Solutions will take reasonable steps to notify individuals of the matters listed below at or before collecting any personal information. This includes if the information is collected from someone else:

  • The purpose for which we are collecting the information
  • Our identity and how individuals can contact us if this is not obvious
  • That individuals can access the personal information that we hold about them
  • That individuals should contact us if they wish to access or correct personal information collected by us or have any concerns in relation to personal information
  • The organizations or types of organizations to whom we usually disclose the personal information, including related bodies corporates and contractors
  • Where applicable, any law that requires the personal information to be collected
  • The consequences (if any) for the individual if all or part of the personal information is not provided to us

1.4 Where it is not practicable to notify individuals of all the Collection Information before the collection of Personal Information, we will ensure that individuals are notified as soon as possible after the collection.

1.5 Class A Energy Solutions will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Where possible, we will collect Personal Information about that Individual from that Individual.

2.0 Use and Disclosure

2.1 Class A Energy Solutions will not use or disclose personal information about an individual for a purpose (secondary purpose) other than the primary purpose of collection unless:

  • The individual has consented to the use or disclosure
  • The secondary purpose is related to the primary purpose of collection and, if the personal information is sensitive information, directly related to the primary purpose of collection and the individual would reasonably expect us to use or disclose the information for the secondary purpose

2.2 We use Personal Information primarily for the purposes listed in 1.2 above.

2.3 If we conduct any Direct Marketing to individuals, we will ensure that:

  • The individual has not made a request to us not to receive direct marketing communications
  • The individual is clearly notified of their right to Opt Out from further Direct Marketing
  • There is only one Use of the information before the Opt Out right is given
  • The individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out
  • If the individual Opts Out of all Direct Marketing, the Opt Out will be respected by us

2.4 We may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.5 We may disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual’s consent for disclosures made under the credit reporting requirements of the Privacy Act.

2.6 We may disclose Personal Information to law enforcement agencies, government agencies, courts, or external advisers where permitted or required by law.

2.7 If a disclosure is not for a primary purpose; is not for a related secondary purpose; or upfront consent has not been obtained, we will not disclose Personal Information otherwise than in accordance with the exceptions set out at 2.5 to 2.7 above.

2.8 We will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete, and up to date.

2.9 We do not sell or share our customer lists on a commercial basis with third parties.

3.0 Information Quality

3.1 We will take reasonable steps to ensure that the information we collect, use, and disclose is accurate, complete, and up to date.

4.0 Information Security

4.1 We require employees and contractors to perform their duties in a manner that is consistent with our legal responsibilities in relation to privacy.

4.2 We will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by employees of the company for the sole purpose of performing their job.

4.3 We will review, on a regular and ongoing basis, our information security practices to ensure our ongoing responsibilities are achieved and maintained.

4.4 We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.

5.0 Openness

5.1 Our Privacy Officer will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting our Privacy Officer.

5.2 Our website will include a copy of this Privacy Policy.

5.3 This Privacy Policy is a publicly available document and is accessible by the general public.

5.4 On request by a person, we will take reasonable steps to let the person know, generally, the sort of personal information we hold, for what purpose, and how we collect, hold, use, and disclose that information.

6.0 Access and Correction

6.1 We will allow our records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 We will correct our records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting our Privacy Officer.

6.4 We may charge a fee for processing an access request.

7.0 Anonymous Transactions

7.1 We will not make it mandatory for visitors to our websites to provide Personal Information.

8.0 Transferring Personal Information Overseas

8.1 We will only send Personal Information to an unrelated organisation overseas where:

  • The individuals have provided consent to the transfer
  • The transfer is necessary for the performance of a contract between the individual and the organisation
  • The transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual between the organisation and a third party
  • The transfer is for the benefit of the individual, and it is impracticable to obtain the consent of the individual prior to that transfer, and if it were practicable to obtain such consent, the individual would be likely to give the consent

9.0 Cookies

9.1 Our website may use cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files that are placed on your device when you visit a website.

9.2 We use cookies for various purposes, including:

  • To remember your preferences and settings
  • To analyze website traffic and trends
  • To deliver personalized content and advertisements
  • To improve the overall performance and functionality of our website

9.3 You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, disabling cookies may affect your ability to use certain features of our website.

10.0 Embedded Content from Other Websites

10.1 Articles on our website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

10.2 These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11.0 Media

11.1 If you upload images or confidential documents, such as power bills, to our website, you should ensure that the information is necessary for us to provide our services and that it does not contain unnecessary personal data.

11.2 We will take all reasonable steps to ensure that confidential documents uploaded to our website are stored securely and only accessible by authorized personnel for the purpose of performing their duties.

12.0 What Rights You Have Over Your Data

12.1 If you have an account on our site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

12.2 You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

13.0 Definitions

“Collect” means to gather, acquire, or obtain by any means, information in circumstances where the individual is identifiable or identified.

“Collection Information” means the information outlined in 1.3 notified to individuals prior to, or as soon as practicable after, the collection of their Personal Information.

“Direct Marketing” means the marketing of goods or services through means of communication including written, verbal, or electronic means.

“Disclosure” generally means the release of information outside Class A Energy Solutions.

“Individuals” includes any natural persons and legal entity as defined by the Corporations Act.

“Opt Out” means an individual’s expressed request not to receive further Direct Marketing.

“Personal Information” means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

“Primary Purpose” is the dominant or fundamental reason for information being collected in a particular transaction.

“Privacy Act” means the Commonwealth Privacy Act 1988 (including the Australian Privacy Principles).

“Privacy Policy” is taken to mean this privacy policy document.

“Reasonable Expectation” means a reasonable individual’s expectation that their personal information might be used or disclosed for the particular purpose.

“Use” means the handling of Personal Information within Class A Energy Solutions.